Online orders

Every order that comes in through the online store is handled from the panel, with statuses the customer can follow in real time.

Viewing and processing orders#

1. Go to Orders → Online orders.
2. You'll see the list of all orders with their current status:
   • Pending: order received, not yet processed.
   • Processing: order confirmed, being prepared.
   • Shipped: order on its way.
   • Delivered: order received by the customer.
   • Cancelled: order cancelled.
3. Click an order to see the full detail: products, quantities, delivery address, payment method and customer details.

Changing an order's status#

1. Open the order.
2. The "Order status" selector is at the top.
3. Pick the new status.
4. The customer receives an automatic notification (email or SMS, depending on your settings).

Payment status#

Beyond the logistics status, each order has a payment status: Pending / Paid / Refunded. This is especially useful for cash-on-delivery orders, where payment is confirmed later.

Returns and refunds#

1. Go to Orders → Returns.
2. You'll see the return requests customers have submitted from their account.
3. You can approve or reject each request.
4. If approved, the amount can be returned as the customer's store credit or to the original payment method.

Counter sales#

Sales made through the POS are recorded separately, under Orders → POS orders. See Point of Sale.